EXPERIENCE
Progress Rail,
Hudson, WI
Estimator,
2013-2016
Responsibilities
included estimating new request for quote by examining client supplied plan
sets; estimated change requests on existing projects; liaison between
subcontractor and client; analyzed completed projects vs. the estimate to
ensure quoting accuracy; maintained electronic processes and procedures;
provided follow-up to clients; created purchase orders; initial set-up of
billing and time keeping system for project; event planning.
Highlights:
· Communicated effectively with multiple departments to plan
meetings and prepare quote packages for clients. Established strong
relationships to gain support and effectively achieve results.
· Organized and maintained Buy America documents.
· Created procedure manuals for testing requirements per job
specifications.
· Created checklists and procedures for internal processes.
· Earned excellent marks on performance reviews, with
citations for excellence in areas including work volume, accuracy and
quality, ability to learn and master new concepts, positive work ethic, and
commitment to providing unsurpassed service.
· Planned numerous company events, including company
picnics, golf outings, St. Paul Saints baseball trip, monthly employee
appreciation gatherings.
Administrative
Assistant/File Manager, 2010-2013
Primary
responsibilities included reconciling files; file management of projects;
subcontractor coordination; maintained policies and procedures; training for
file management; facilitated help with reconciliations for other support
staff; printed and distributed completed plans to client; ordered and
maintained supplies; event and meeting planning; phone support.
Highlights:
· Co-developed comprehensive electronic file management
procedures to ensure proper versioning of files. This involved many months of
travel working directly with client to establish precise processes.
· Developed training procedures on file management processes
and provided training sessions to clients, subcontractors, and all employees.
Established strong client and internal relationships to gain support and
effectively achieve results.
· Earned excellent marks on performance reviews, with
citations for excellence in areas including work volume, accuracy and
quality; ability to learn and master new concepts; positive work ethic; and
commitment to providing unsurpassed service; and customer service.
K&M
Holding, Inc., St. Paul, MN
Administrative
Assistant, 2008-2010
Processed
employee payroll; monitored employee sick and vacation time; organized and
maintained employee personnel files; registered employees for health
insurance; coordinated enrollment of employee Simple IRA; processed and
mailed client billings; updated client database; registered employees for
conferences and seminars; created and maintained electronic client files;
organized and updated filing system; performed light bookkeeping; data
analysis; other projects as assigned.
WIPFLi LLP,
Edina, MN
Client Service
Assistant, 2007-2008
Responsibilities
included coordinating work flow for all consultants; proofing, editing,
report and proposal production, and data analysis; managed multiple calendars
for corporate partners, managers, and directors in the Health Care
Department; made travel reservations, registered for conferences and
seminars; maintained, ordered, and renewed all department resource books and
subscriptions; created and maintained inventory list for all healthcare
coding and resource books; organized and updated filing system; processed and
mailed client billings; updated client database; mailed satisfaction surveys
and cover letters for completed office projects; ordered office materials for
department; other projects as assigned by various personnel.
State Farm
Insurance, Regional Office, Woodbury, MN
Imaging
Operator, 2000-2002
Processed and
separated incoming mail by specific claim; scanned claims into computer;
labeled claims; destroyed documents per retention policy; provided assistance
to the imaging records department, indexed policies into the computer. After
gaining experience in the position I assisted in training new employees,
helped with the rollover of a new department software system and provided
backup support to the switchboard operator. In addition to my regular duties
I was trained in handling catastrophe duty.
Switchboard
Operator/Receptionist, 1999-2000
Routed
incoming calls to appropriate department; received and registered clients,
and contacted appropriate personnel to let them know their guest arrived;
processed customer insurance payments and provided receipts; maintained
insurance payment cash box; other projects as assigned by various personnel.
Gopher State
One Call, Mendota Heights, MN
Assistant
Training Coordinator/Quality Assurance, 1998-1999
Responsibilities
included new operator training; processing incoming call tickets; proofing
newly created call tickets for other operators; overseeing and advising new
operators on proper procedures to eliminate or reduce errors; employee annual
reviews.
Operator,
1997-1998
Primary duties
included processing incoming call tickets. After gaining experience,
the position expanded to include the processing of a large number of job
tickets received by fax, and monitoring outgoing tickets to ensure receipt by
the appropriate companies. I also provided assistance to other operators in
handling difficult calls. I traveled to Canada to assist in the set-up of a
new call center, and train new and existing employees on the system and
software. I was promoted to Assistant Training Coordinator/Quality Assurance.
REFERENCES
Available Upon
Request